The term 'the company' refers to The Lovely Little Chocolate Company
The term 'customer' refers to any individual who purchases any product from us
The term 'notify' means any written message including e-mails and text-messages. Any such messages will deem to have been received if they have been sent.

The Lovely Little Chocolate Company agrees to make all reasonable efforts to supply the customer with the requested orders. We cannot be held responsible for failures to complete orders as a result of supply issues, postal issues or IT issues. In the case where we are unable to fulfil an order we will notify the customer and arrange a refund. Orders will not be processed before payment is received in our accounts.

We provide details of ingredients on all our products. Customers should ensure that the read these and ensure that they do not contain any ingredients that may cause an allergic reaction for the recipient. It is wholly the customers responsibility to ensure that the order is suitable for the recipient and we do not accept any responsibility for any incident that arises due to not checking this information. Please note: Whilst we take great care not to introduce allergenic contaminants into our products the chocolates are prepared in a small kitchen an are not certified free of any allergens and if the recipient is highly allergic to any foods they consume our products at their own risk. We are always happy to discuss allergen information, do not hesitate to contact us if you have a question about this.

The customer takes responsibility for supplying the correct information regarding the posting or delivering of orders. We cannot be responsible for the non-delivery of an order due to incorrect information being supplied. Home delivery of items by ourselves will be done at a time that fits with our scheduling. We will notify the customer in advance of the proposed delivery time and it is up to the customer to ensure that the item may be received at that time.